Assertive listening:
To ask clarification and elaboration
Respond with genuine empathy
Your comments are brief and accurate
Assertive Listening Techniques:
Paraphrasing
Ask questions
Request clarification
Explain their feelings
Lead to grater insight
Giving feedback
Three key rules for feedback:
must be immediate, honest and emotionally supportive
Be aware:
Interruptions
advice
judgmental questions.
No comments:
Post a Comment