Top-management attitude towards human resources:
Top management treats people, measured by the following two items.
As a vital resource for gaining competitive advantage.
Believes that human resources are extremely important and that everyone should be treated humanely.
Open communication:
The feeling that employees feel free to express their ideas and ask for clarification was measured by the following five items.
Problems between departments are generally resolved through mutual effort and understanding.
Everyone has a chance to express opinions on how to do the work.
Community within this organization is very open.
It is easy to ask for advice from anyone in my organization.
People in my organization solve their work-related problems through mutual discussion.
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