Assertive Listening

 Assertive listening:

To ask clarification and elaboration

Respond with genuine empathy

Your comments are brief and accurate

Assertive Listening Techniques:

Paraphrasing

Ask questions

Request clarification

Explain their feelings

Lead to grater insight

Giving feedback

Three key rules for feedback:

must be immediate, honest and emotionally supportive

Be aware:

Interruptions

advice

judgmental questions.